Reset or change your password

There are two ways to set a new password, depending on whether you can still get in.

If you're locked out

  1. On the sign-in page, choose Forgot your password?
  2. Enter the email address you sign in with and submit.
  3. Open the email titled "Reset your Velosiq password" and choose Reset my password.
  4. Pick a new password — at least 8 characters — and confirm it.
  5. Sign in with the new password.

The confirmation page says the same thing whether or not the address has an account. That is on purpose: it means nobody can use the form to work out which email addresses are Velosiq customers.

The link expires in one hour and works once. If it's gone stale, request another — asking again immediately invalidates any earlier link, so always use the newest email.

Nothing changes until you actually set a new password. If you get one of these emails and didn't ask for it, you can ignore it; your password stays exactly as it is.

If you're already signed in

Go to Settings → Password, enter your current password and the new one twice, then choose Update password. You'll stay signed in on that tab.

What happens to your other devices

Setting a new password signs you out everywhere else — your phone, a second browser, a computer you borrowed. You'll need to sign in again on each with the new password. This is what makes a reset useful if someone else had access.

We also email you whenever the password changes. If you get that email and it wasn't you, reset your password straight away and then contact support — it means someone else knows your current one.

Not getting the email?

  • Check the spam or junk folder, and search for velosiq.
  • Confirm you're using the address you actually sign in with, not a forwarding alias.
  • Requests are limited to a few per address per hour. If you've tried several times in a row, wait a while and try once more.

Team members

Anyone on your team resets their own password the same way — it's tied to their own sign-in email. Owners and admins can't set a teammate's password for them. If someone has left, remove their access from Team members and roles instead.