Sending feedback
Found something broken? Wish Velosiq did something it doesn't? Tell us from inside the app — no separate support portal, no ticket number to keep track of.
Sending feedback
- Click your business name in the top-right corner.
- Select Send Feedback.
- Pick what it's about — Bug, Idea, Question, or Other.
- Write your message and click Send feedback.
That's it. The form closes and your feedback goes straight to our team.
Picking the right type
The type isn't just a label — it tells us how to read what follows.
| Type | Use it for |
|---|---|
| Bug | Something behaved incorrectly, showed the wrong number, or didn't work at all |
| Idea | A feature you want, or a workflow that could be smoother |
| Question | You're not sure how something is meant to work |
| Other | Anything that doesn't fit the three above |
Writing a useful bug report
The more specific you are, the faster we can fix it. The three most useful things you can include:
- What you did — the steps that led up to it, in order.
- What you expected to happen.
- What happened instead — the exact error message, if there was one.
"The Export button on the invoices page does nothing when I click it" gets fixed a lot sooner than "exports are broken."
We automatically record which page you were on and which browser you're using, so you don't need to describe either.
How we reply
Feedback arrives with your account's email address attached, so we reply straight to it. Watch for our response in the inbox you use to sign in to Velosiq — check your spam folder if you don't see anything.
You won't get an automatic confirmation email. If the form closed and you saw the "Thanks — your feedback is on its way" message, we have it.
Something urgent?
The feedback form is the right place for bugs, ideas, and questions. If you're locked out of your account or a payment has gone wrong, email us directly at support@velosiq.net so it isn't waiting behind anything else — or use the contact form, which reaches the same inbox and doesn't need you to be signed in.